Privacy Policy

1. Information We Collect

We collect the personal information you voluntarily provide when you fill out a form on this website. The types of information we may collect include:

• Contact Information: Name, email address, phone number (including mobile), and physical address.
• Property Information: Details about your home or business, such as roof type, shading, energy usage, utility provider, or other information relevant to a solar energy assessment.
• Communication Preferences: Your preferences for how we communicate with you, including consent to receive text messages.
• Consent Records: Records of your opt-in consent for communications, including the date, time, and method of consent.

We also collect limited technical information automatically through cookies and advertising measurement tools. Section 5 explains what is collected that way and how to block it.

2. How We Use Your Information

We use the information we collect from you for the following purposes:

• Lead Generation and Communication: To contact you about your interest in solar energy solutions, respond to your inquiries, and provide you with a customized quote or consultation.
• Identity Verification: To verify your contact information through one-time verification codes sent by text message to the mobile number you provide.
• Service Fulfillment and Referrals: To facilitate the delivery of solar energy services, which may include sharing your information with our network of authorized dealers, installers, financing partners, and other trusted third-party service providers who can assist in fulfilling your solar energy needs. These partners may contact you directly to provide quotes, schedule consultations, or deliver services on our behalf or independently.
• Lead Distribution: To distribute or transfer your contact information and inquiry details to qualified third-party business partners, authorized representatives, or independent service professionals who may contact you directly regarding your inquiry. These third parties operate independently and their use of your information is governed by their own privacy policies.
• Text Message Communications: To send you SMS/text messages for verification codes, appointment confirmations, service updates, and other communications related to your inquiry, if you have provided your mobile phone number and consented to receive text messages.
• Marketing and Promotions: To send you marketing communications, newsletters, or information about our products, services, and special offers. You can opt out of these communications at any time.
• Business Operations: To support our business operations, which may include sharing your information with affiliated companies, business partners, or successor entities in the event of a merger, acquisition, or reorganization.
• Service Improvement: To analyze trends and user behavior on this website to improve our services, marketing efforts, and the overall user experience.

3. How We Share Your Information

By submitting your information through any form on this website, you consent to the sharing of your personal information as described below. We may share your information with the following parties:

• Authorized Dealers and Installers: We may share your contact information and project details with our network of authorized dealers, installers, and contractors who may contact you directly to provide quotes, schedule assessments, or deliver services in your area.
• Financing and Lending Partners: We may share your information with third-party financing providers and lending institutions to help facilitate financing options and payment plans for your project.
• Third-Party Business Partners: We may transfer or distribute your contact information and inquiry details to qualified third-party companies, independent sales professionals, or other authorized business partners who may contact you directly regarding products or services related to your inquiry. These third parties operate independently and are not controlled by LightSkye Energy.
• Affiliate and Referral Partners: We may share your information with trusted affiliate partners, lead partners, and referral partners within our business network who provide complementary products or services, including but not limited to roofing, electrical, home improvement, and energy services. These partners may contact you regarding their offerings.
• Service Providers: We may share your information with third-party vendors and service providers who perform services on our behalf, such as customer relationship management (CRM) software providers, messaging service providers, email platforms, or other companies that assist with our business operations.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity or successor organization.
• Legal Compliance: We may disclose your information if required by law or in response to a valid legal request, such as a subpoena, court order, or government regulation.

We require all third parties with whom we share your information to handle it in accordance with applicable privacy laws. However, once shared, the third party's use of your information is governed by their own privacy policy.

4. SMS/Text Messaging

LightSkye Energy operates an SMS/text messaging program for identity verification, appointment confirmations, and service-related communications. By providing your mobile phone number and opting in to receive text messages, you agree to the following:

• Types of Messages: You may receive text messages including one-time verification codes, appointment confirmations, service updates, and other communications related to your inquiry or service.
• Message Frequency: Message frequency varies. Verification codes are sent as one-time messages when you request them. Service-related messages are sent as needed based on your inquiry or project status.
• Message and Data Rates: Standard message and data rates may apply. Contact your mobile carrier for details about your messaging plan.
• Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. You will receive a one-time confirmation message and no further text messages will be sent.
• Help: For assistance with our text messaging program, reply HELP to any message or contact us at support@lightskye.com or 888-668-7593.
• Consent Not Required for Purchase: Your consent to receive text messages is not a condition of purchasing any goods or services from LightSkye Energy.
• Carrier Disclaimer: Compatible carriers include but are not limited to AT&T, T-Mobile, Verizon, and other major US carriers. Carriers are not liable for delayed or undelivered messages.

5. Cookies, Pixels, and Advertising

Separately from the information you type into our forms, this website uses cookies and similar technologies to measure how our advertising performs:

• Meta Pixel: We use the Meta Pixel, an analytics tool provided by Meta Platforms, Inc. (Facebook and Instagram). It sets cookies in your browser and reports to Meta that a page on this site was viewed, along with your IP address, browser and device information, and the page you were on. We use it to measure whether our ads reach people who are interested and to reach similar people with future ads.
• Advertising Click Identifiers: If you reach this site from an advertisement, the link may carry an identifier that we store in a cookie so that a later form submission can be matched back to the ad you clicked. It identifies the click, not you personally.
• Your Choices: You can block or delete these cookies in your browser settings, use a browser extension that blocks trackers, or adjust your ad preferences directly with Meta at facebook.com/adpreferences. Blocking them does not affect your ability to use this website or submit a form.
• Third-Party Handling: Information collected by the Meta Pixel is handled by Meta under its own privacy policy, available at facebook.com/privacy/policy. We do not send the contents of our forms to Meta through the pixel in your browser.

6. Information Saved as You Go

Like most modern forms, our survey saves your progress as you move through it, whether or not you finish.

• What Is Saved: The information you enter, such as your name, contact details, address, and your answers to the survey questions, along with standard usage and device data: how you interact with the form, taps on our phone number, browser and device characteristics, your IP address, and the advertising identifiers described in Section 5.
• How We Use It: To make the survey easier to use, to protect this website from spam and automated traffic, and to follow up with you about your request.
• Where It Is Kept: In our own systems, protected by the measures described in Section 7 (Data Security).

Your rights in Section 8 and the contact details in Section 12 apply to this information just as they do to a submitted form.

7. Data Security

• We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We use a combination of physical, electronic, and procedural safeguards to secure the information we collect on this website. Consent records for text messaging are retained for a minimum of four (4) years in accordance with applicable regulations.

8. Your Choices and Rights

You have the following rights regarding your personal information:

• Access and Correction: You may request to review or correct any personal information we hold about you by contacting us directly.
• Opt-Out of Marketing: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions included in the emails we send.
• Opt-Out of Text Messages: You can opt out of receiving text messages at any time by replying STOP to any message. For help, reply HELP or contact us at support@lightskye.com.
• Do Not Track: This website does not respond to "Do Not Track" signals.

9. Children's Privacy

• This website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly.

10. Compliance

• LightSkye Energy is committed to compliance with the Telephone Consumer Protection Act (TCPA), the CTIA Messaging Principles and Best Practices, and all applicable federal, state, and local laws governing electronic communications and data privacy. We maintain records of consent and messaging activity as required by these regulations.

11. Changes to this Privacy Policy

• We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date at the top. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• LightSkye Energy, LLC: 276 Deepwood Farm Dr, Scottsville, VA 24590
• Email: support@lightskye.com
• Phone: 888-668-7593